Descaling on Salisbury water
Manufacturers write one descaling interval for the whole country, and it is set for hard water. Yours comes from Salisbury-Rowan Utilities, and where that supply is soft the exchanger fouls considerably more slowly than that schedule assumes.
We will tell you honestly where you sit on that, because the alternative is descaling a unit annually that does not need it. Two caveats worth knowing before you skip it entirely: some manufacturers require documented annual servicing to keep the heat exchanger warranty valid, which is worth more than the service costs, and a property on a private well is a completely different conversation from one on the municipal supply.
- Descale on an interval that matches your actual water rather than the manual's default.
- Inlet filter clean, which is the most commonly skipped job and the cheapest.
- Flow rate and combustion check, so a declining unit is caught before it fails in January.

What Salisbury itself changes
The housing in Salisbury
Salisbury has one of the most substantial historic housing stocks in North Carolina. The Salisbury Historic District alone counts hundreds of contributing buildings, and it is joined by the North Main Street district, largely built between about 1900 and 1930, plus the Brooklyn-South Square and North Long Street-Park Avenue districts. Late Victorian, Colonial Revival and Craftsman bungalows in quantity. That is a wonderful place to live and a genuinely awkward place to fit a water heater, because almost none of those houses were designed around one.
Where the heaters sit
Utility room, closet, crawlspace and occasionally a true basement, which is rarer everywhere else in our area but does turn up in the older Salisbury stock. Access and the route in are the two things that move the price here, and we establish both before the visit rather than after.